Warranty

Warranty Terms

M550 – 1 Year upgradable to 3 years
L1000 – 3 Years
T2000 / R2000 – 1 Year upgradable to 3 or 5 years
T3000 / R3000 – 1 Year upgradable to 3 or 5 years
T4000 / R4000 – 1 Year upgradable to 3 or 5 years
T5000 / R5000 – 1 Year upgradable to 3 or 5 years

  1. LIMITED WARRANTY. SLICK SYSTEMS, LLC dba SLICK AUDIO (“SLICK AUDIO”) WARRANTS THAT THE PRODUCTS IT MANUFACTURES (THE “PRODUCTS”) PURCHASED BY YOU (THE “PURCHASER”) SHALL BE FREE FROM DEFECTS IN MATERIALS AND WILL FUNCTION SUBSTANTIALLY IN ACCORDANCE WITH THE NORMAL AND CUSTOMARY USE OF THE PRODUCTS (AS SUCH PRODUCTS ARE INTENDED BY SLICK AUDIO TO BE USED AND IN GENERAL ARE INTENDED TO BE USED BY SLICK AUDIO’S CUSTOMERS), WHEN USED IN ACCORDANCE WITH THE PRODUCTS ORDINARY AND CUSTOMARY USE AND IN COMPLIANCE WITH ALL INSTRUCTIONS PROVIDED TO THE PURCHASER, FROM THE DATE OF PURCHASE OF THE PRODUCTS, FOR THE PERIOD SPECIFIED ON SLICK AUDIO’S INVOICE, SUBJECT TO ALL OF THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY (THE “LIMITED WARRANTY”). PRODUCTS DO NOT INCLUDE EXPENDABLE PARTS WHICH ARE ANY PARTS THAT ARE NOT SPECIFICALLY INVOICED. THIS IS THE ENTIRE AND SOLE WARRANTY AND CANNOT BE MODIFIED OR CHANGED IN SCOPE BY ANY ORAL OR WRITTEN STATEMENTS, INFORMATION OR ADVICE GIVEN BY SLICK AUDIO, OR ANY OF SLICK AUDIO’S AGENTS, EMPLOYEES OR OTHERS, AND THE PURCHASER MAY NOT RELY ON ANY SUCH STATEMENTS, INFORMATION OR ADVICE. EXCEPT AS EXPRESSLY PROVIDED HEREIN, SLICK AUDIO MAKES NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. THE WARRANTIES PROVIDED HEREIN APPLY ONLY TO THOSE PRODUCTS WHICH ARE MANUFACTURED BY SLICK AUDIO. SLICK AUDIO DOES NOT WARRANT ANY THIRD PARTY PRODUCTS OR SUPPORT EVEN IF INCLUDED WITH OTHER SLICK AUDIO PRODUCTS. SLICK AUDIO PROVIDES ALL SUCH THIRD PARTY PRODUCTS AND SUPPORT AS IS. OTHER ORIGINAL MANUFACTURERS AND/OR SUPPLIERS MAY PROVIDE THEIR OWN WARRANTIES AS SPECIFIED IN THE DOCUMENTATION ACCOMPANYING SUCH PRODUCTS AND SUPPORTS. PURCHASER SHALL RELY UPON SUCH OTHER MANUFACTURERS’ AND/OR SUPPLIERS’ APPLICABLE WARRANTIES.
  2. REPAIR/REPLACEMENT SOLE REMEDY. If the Products fail to comply with the Limited Warranty set forth above, the sole and exclusive remedy of the Purchaser shall be the repair of the defective Products. Repairs or replacements may be performed using factory-refinished parts or Products. Any parts or Products exchanged by SLICK AUDIO in repairing or replacing any parts or Products shall become the sole property of SLICK AUDIO. In the event that SLICK AUDIO is unable to repair the Products, SLICK AUDIO will replace the defective Products with the same or comparable products. Defective Products must be returned by the Purchaser to SLICK AUDIO for repair or replacement. This Limited Warranty does not provide repair services or any other services at the Purchaser’s place of business or any other place other than at SLICK AUDIO’s facilities. Purchaser must include the following items when delivering defective Products to SLICK AUDIO for repair or replacement: (a) a copy of the Purchaser’s receipt or other proof of purchase; and (b) a written description of the problem or defect. In the event that SLICK AUDIO determines that the Product has a defect that is covered by this Limited Warranty, SLICK AUDIO will ship the repaired Product or replacement Product to the Purchaser at SLICK AUDIO Depot’s cost and expense; however, Purchaser shall be solely responsible for any and all costs of shipment other than freight, including tariffs and duties.
  3. WARRANTY LIMITATIONS.

This Limited Warranty does not cover:

  1. Any Product that has been damaged or rendered defective as a result of:
    1. the use of the Product other than for its usual and customary use;
    2. the failure of the Purchaser or other user to use the Product in accordance with the component user manual(s) and any other written directions or instructions provided with the Product at the time of sale or subsequently;
    3. the use of parts or accessories purchased other than directly from SLICK AUDIO;
    4. a modification or repair of the Product by the Purchaser or any other party other than SLICK AUDIO;
    5. services performed by any party other than SLICK AUDIO;
    6. improper transportation or packaging in the shipment of the Product to SLICK AUDIO or its repair facility;
    7. or the installation of third-party products, for example, memory cards;
  2. Any software provided with the Products (which software may or may not be provided with a warranty provided by the licensor or of any such software); and
  3. Operation of the Products in conjunction with equipment, software or other items manufactured or sold by any third-party or the Purchaser.5. Express Depot Warranty.
  4. The Slick Audio Express Depot Warranty Service is a Warranty Uplift included on all Slick Audio® branded DAW computers and covers the following items:
  5. 4. LIMITATION OF LIABILITY. SLICK AUDIO WILL NOT BE LIABLE UNDER ANY THEORY OF LIABILITY, HOWEVER ARISING, FOR ANY COSTS OF COVER OR FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, ANY LOSS OF USE, INTERRUPTION OF BUSINESS, PERSONAL INJURY, LOSS OF PROFITS, LOSS OF FILES, RECORDS OR INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE, INSTALLATION OR INABILITY TO USE THE PRODUCTS, EVEN IF SLICK AUDIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • Next Business Day parts replacement on all system components
  • Prepaid UPS Return Label for the return of defective components
  • Does not cover external components other than keyboard, mouse, and speakers